Background: A pioneer renewable asset management firm which manages solar power plants and IoT-enabled renewable energy solutions. Their systems collect real-time data from field devices to monitor plant performance. However, they suffered from periodic outages, delayed alerts, and poor incident resolution timelines that impacted both operational efficiency and SLA adherence.

Solution Implementation:

1. Infrastructure Audit & RCA: We began with a comprehensive infrastructure audit and reviewed 6 months of incident logs. The root cause was a mix of outdated monitoring tools, siloed data, and reactive issue handling.

2. Monitoring Overhaul: We replaced legacy systems with a Prometheus + Grafana stack for high-frequency time series data monitoring. Customized dashboards were created for IoT device health, latency, and system uptime.

3. Proactive Incident Management: Using the ELK Stack (Elasticsearch, Logstash, Kibana), we set up real-time alerting with anomaly detection algorithms for predictive issue identification.

4. 24x7 Support Center Setup: We established a NOC with 3-tier support, with trained agents and escalation matrices. Standard Operating Procedures (SOPs) were digitized and integrated into a ticketing system.

5. Governance & Optimization: Monthly service reviews and RCA workshops ensured continuous improvement. SLA dashboards were shared with Mahindra leadership.

Results:

• 99.97% uptime achieved across 12 monitored sites.

• MTTR dropped from 4 hours to 37 minutes.

• IoT data sync improved by 24%.

• Passed ISO 27001 audit with full compliance.